Goods are subject to availability and may vary from those advertised.
Please note that we reserve the right to cancel or refuse orders for items shown on our website that have an incorrect price or any other incorrect information. Our contract with you is not made until we have dispatched your order.
By using or accessing any part of the Website, you agree to be bound by our terms and conditions (please see below), which may be amended occasionally at our discretion. Any orders placed by you will be governed by these Terms and Conditions.
Pricing: The prices of items offered on this site are for purchases made via the internet only.
Making A Purchase: Browse our store. When you see an item that you want to purchase, add it to your shopping cart. After you have finished shopping, click on 'Checkout' and you will then be able to make payment via Paypal or Credit Card
If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency at the current exchange rate.
Order Acknowledgement: Once you have sent your order to us and have provided your email address, you should receive an order acknowledgement. Please note that this email is only an acknowledgement that we have received your order. Orders can only be classed as accepted by us once they have been dispatched. We will email you to advise you that your order has been dispatched. In the unlikely event that your order contained items that were incorrectly priced by us we reserve the right to adjust your order when it is received by us. We will email you to notify you of this prior to your order being dispatched.
Shipping And Handling: Shipping charges are based on the weight and destination of the order and you will see these when you are at the checkout stage of your order and your delivery destination has been entered. Please note that postage charges are subject to VAT (if payable) at the standard rate of 20%.
Delivery Schedule: We will endeavour to process and dispatch your order right away. Usually, orders received before 3.00pm (Monday - Friday, excepting Bank Holidays) will be processed and dispatched the same day. This includes UK 'Special Next Day' deliveries. If we are very busy, i.e. after public holidays we will despatch your order to you as soon as we possibly can after payment has been cleared.
Cancellation and Returns: You have the right to cancel your order within seven days of purchase or within seven days of receipt of the goods, whichever is the longer. Should you wish to cancel your purchase within the stated time, please let us know by telephone or send us an email. Providing that unwanted goods are received back to us in unused, unopened and re-saleable condition within seven days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this web site will usually be refunded directly to your credit or debit card. We cannot accept liability for returned goods lost or damaged during transit. Please wrap the product carefully to avoid damage and if possible return the goods to us using a recorded delivery service, or a courier. Proof of postage will not be accepted as proof of delivery. Please remember to provide us with your name and address, and a copy of your purchase receipt. The cost of returning unwanted goods will be borne by you unless the goods are faulty or we have sent you the wrong item.
If the goods are faulty or if we have sent you the wrong item we will provide you with a full refund, plus postage costs or exchange the item and re-deliver it for you. All returns must be accompanied by a receipt and a short note describing the fault or problem.
Please Note: Because of Copyright Infringement Law, Patterns and Pattern Books are non- refundable
Back Orders: If the item that you’ve ordered is not in stock, we will order it for you. We will advise you by phone or email on how long the process will take and give you the option to cancel if you do not want to wait.
Tax Charges: All of the products on our website include UK VAT. Customers purchasing from the UK or the EU will be charged VAT at 20% on Postage. VAT will be deducted at the cart stage of the purchase for customers outside of the UK & EU once they have entered their country of origin.
Guarantee: All of our products are guaranteed for 7 days. We want you to be completely happy with your purchase. If you are not, then contact us by phone or email and we will do everything in our power to correct the situation.
All orders are processed by Twist & Purl. We do not share or transfer personal data to any third party outside of the financial organizations used to process orders, i.e. PayPal etc. (We do not see, store or retain any personal financial information). Copies of orders are kept for the required time (legally) in the UK, then destroyed. They are not used for any other purpose, and are securely stored.
Credit Card Security: Twist & Purl are covered under the PayPal buyer protection guarantee for all purchases made via credit card though PayPal. All Purchases are covered up to the value of £500 and we use the integrated PayPal secure payment system for all transactions.
Colour Management: We have done as much as we can to ensure that the colours represented on our website are as near as is possible to the goods we supply. Monitor variations and lighting conditions may result in perceived differences. When yarn has been ordered we will always supply the chosen colour from the same dye batch but we cannot guarantee that the goods that you receive will be as seen on your monitor.
Copyright: The contents of our website are the copyright of Twist & Purl and are protected by copyright law. All brand names and product names used on our site are registered trademarks or trade names of our suppliers and are protected under their own copyright regulations and we have permission to use these. You may read and copy the material contained on our website solely for personal and non-commercial use.
By using our website you are bound by its terms and conditions. Our website may contain hyper-links to other websites completely unrelated to us; Twist & Purl are not responsible for the content of other websites. Service on our website may be interrupted occasionally and errors may occur. Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England.
We reserve the right to amend our terms and conditions of business at any time without prior notification